FAQs

FAQs

Parking on public roads and in some other areas which are covered by local bylaws is usually monitored and enforced by public authorities who are able to issue fines for contraventions.

Parking on private land is different, charges that are imposed by parking operators are usually based in contract (either as damages or consideration) or on the law of trespass.

Parking on public roads and in some other areas which are covered by local bylaws is usually monitored and enforced by public authorities who are able to issue fines for contraventions.

Because of this, the law surrounding the enforcement of private parking charges is very different to the law that covers parking fines. If you park on land which is privately owned then the land owner or a person acting with their authority may place signs on the land for the attention of those that use it. It is your responsibilty to familiarise yourself with any parking condtions as, by parking your vehicle there, you may be taken as having agreed to those conditions.

The law allows anybody with ‘reasonable cause’ to do so to apply to the DVLA for the details of the registered keeper of a vehicle. Parking Operators are able to apply for such details in order to recover unpaid parking charges.

The DVLA take their responsibilities very seriously and will only release this information to Parking Operators if they can demonstrate their case for needing it and if they are a member of an Accredited Trade Association.

If you would like to learn more about data release, please visit the DVLA website by following this link:

https://www.dvla.gov.uk/dvla/data.aspx

The Parking Operator may have an internal appeals procedure. Reputable companies, who are members of an ATA, are required to inform people about their appeal procedures at the time that they issue a charge and also about any independent appeals procedures that they have. 

POPLA is administered by the BPA but the decision as to whether to allow or reject your appeal is made by a completely independent adjudicator who is a current practicing lawyer and who is not allowed to excercise any bias in favour of the motorist or the operator.

If you want to appeal against a charge, you should visit this page.

 

The BPA is not able to provide legal advice to motorists. If you need help you should seek independent legal advice.

If you need a solicitor you can visit the Law Society website which can be found here.

If you feel that a parking operator who is a member of the BPA has breached the Code of Practice, then you can make a complaint against them. To do so you must write to us at the address below giving full reasons for the the complaint. Upon receipt, the BPA will investigate the matter and may take disciplinary action if it is appropriate. The BPA decision is final in such circumstances.

Please note, the BPA will not consider complaints about individual parking charges, only where an operator is said to have breached the Code. If you have a grievance about a parking charge then you need to consider appealing against that charge – not making a complaint

If you want to appeal against a charge, you should visit this page.

You can purchase a permit from us online here or by calling us on 0844 846 7131

If you need to cancel your permit for any reason then you must inform us within 14 days, you then have 14 days to return your permit to us.

We will then issue you with a refund for the cost of your permit as per the UK distance selling regulations, however you are responsible for the cost of returning the permit back to us.

Please ensure that proof of postage obtained when returning your permit, we will not be able to issue a refund where the permit is not returned and there is no proof of postage.

Need to pay a ticket?

We accept all card types, bacs and cheque.

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